I have just finished the installation of a Model 24 Versa Lift. I had no problems and I wanted to comment on the packing and shipping of your product. I was totally impressed with the care and protection of all of the parts and pieces during the preparation for shipping. Even though there were scuffs on the package, the unit wass re-packaged inside and did not have a mark or scratch. It was so well secured in the package that I was not able to retain the box for warranty purposes as the directions stated. Speaking of directions, they were clear and easy to read and follow. It is an extremely well engineered and well-built product that you should be proud of each time one leaves your plant. I was impressed!